FAQ

🔌 Compatibility & Connection

Is AuraSyncLab compatible with my TV?

Yes — AuraSyncLab works with the majority of TVs with an HDMI port , including Smart TVs, gaming TVs and projectors.

Is it compatible with Netflix, YouTube, Disney+, Prime Video and other apps?

Yes — as the system works via HDMI , it is compatible with all streaming platforms and video sources .

Is it compatible with PlayStation, Xbox, Apple TV, Fire Stick, Roku and PC?

Yes — compatible with PS5, PS4, Xbox Series X/S, Xbox One, Nintendo Switch, Apple TV, Fire Stick, Roku, PC and Mac .

Does it work with all screen sizes?

Yes — designed for TVs from 32” to 85”+ .

Does it work with curved TVs?

Yes — compatible with flat and curved screens .

Could this damage my TV?

No — the system uses a safe adhesive and causes no damage.

🎮 Technology & Performance

How does AuraSyncLab synchronize colors?

AuraSyncLab uses direct HDMI synchronization , without a camera, without WiFi and without an application.

👉 Result:

• More accurate colors

• Real-time synchronization

• No latency

• No visible sensors on the TV

• Works in all lighting conditions

Is HDMI better than camera systems?

Yes — HDMI offer:

• Faster synchronization

• Superior precision

• No influence from ambient light

• A more immersive and stable experience

Is there a delay or lag?

No — AuraSyncLab is designed to be fluid in real time .

Does this affect gaming?

No — no increase in input lag or decrease in performance.

📦 Box contents

What is included in the kit?

• LED strip

• HDMI sync box

• HDMI cable

• Power adapter

• Fixing clips

• Installation Guide

Do I need to buy anything else?

No — everything is included in the box .

🛠 Installation & Use

Is the installation difficult?

No — simple 5-minute installation

Do I need any tools or technical skills?

No — it's a plug & play system, designed to be easy to install.

Do I need to configure an application?

No — no app, no WiFi, no account required .

How does it work on a daily basis?

You connect the system via HDMI → you turn it on → it works automatically.

Can I remove it later?

Yes — without damaging the TV.

💡 Usage & Features

Does it work day and night?

Yes — adjustable brightness for day and evening .

Can I adjust the light intensity?

Yes — adjustment possible directly via the control box.

Can I turn it off easily?

Yes — it switches off automatically when the TV is switched off.

Does it work when the TV is off?

No — it only activates when the HDMI source is active.

🛍 Orders, Delivery & Timeframes

Where do you deliver?

We deliver to Canada and the United States .

How long does delivery take?

• Processing time: 1 business day

• Delivery: 5–10 business days

Do you provide a tracking number?

Yes — sent by email after shipment.

Are there any hidden fees?

No — no hidden fees .

💰 Prices, Promotions & Discounts

Why is there a 50% discount?

We are offering a temporary promotion to launch the product and reward our first customers.

Is the discount real?

Yes — this is a limited-time offer .

Could the price increase?

Yes — the promotion can be withdrawn at any time.

Can I combine multiple discounts?

Only one discount per order, unless otherwise stated.

🔁 Returns, Warranty & Refunds

Do you offer a guarantee?

Yes — 14-day satisfaction guarantee

What if I don't like it?

You can request a return within 14 days of receipt .

Is there a product warranty?

Yes — 1-year warranty against manufacturing defects.

What should I do if my product arrives defective?

We offer a free replacement .

🛡 Security, Reliability & Trust

Is AuraSyncLab safe?

Yes — low voltage LED technology, safe and stable .

Is this a reliable product?

Yes — used by hundreds of satisfied customers .

How do I contact support?

By email or via the website's contact page.

Are my payments secure?

Yes — payments protected via secure Shopify .

🧠 Frequently Asked Objections (addressed)

Is it a gadget or a cheap product?

No — AuraSyncLab is designed for premium, cinematic rendering .

Does it look like the promotional videos?

Yes — realistic, immersive and fluid rendering.

Is it too bright or distracting?

No — the intensity is adjustable according to your preference .

Will it break after a few months?

No — LEDs designed for a long lifespan .

Is it really worth the price?

The majority of customers say it's one of the best upgrades for their TV .

🎁 Gifts & Multi-TV

Is this a good gift?

Yes — a popular and original tech gift .

Can I equip multiple televisions?

Yes — several customers equip multiple screens in their homes .

🧩 Technical & Advanced Cases

Does it work with a soundbar or an AV receiver?

Yes — compatible with HDMI pass-through .

Does it work with a projector?

Yes — if HDMI is used.

Is an internet connection required?

No — no connection required .

Do I need to create an account?

No — no account, no app, no subscription .